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Home  Service Standards
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about our services
Fehnert Financial Services Limited, St Mary's House 1-5 St Mary’s Road, Market Harborough, Leicestershire. LE16 7DS Telephone: 01858 434422
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
2. Whose products do we offer?
Investment
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We offer products from the whole market. |
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We only offer products from a limited number of companies. |
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We only offer products from a single group of companies. |
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Insurance
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We offer products from a range of insurers for; Term Assurance, Critical Illness Insurance, |
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Income Protection Insurance, Private Medical Insurance. |
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We only offer products from a limited number of insurers. |
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We only offer products from a single insurer. |
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3. Which services will we provide you with?
Investment
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We will advise and make a recommendation for you after we have assessed your |
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needs. |
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You will not receive advice or a recommendation from us. We may ask some |
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questions to narrow down the selection of products that we will provide details |
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on. You will then need to make your own choice about how to proceed. |
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We will provide basic advice on a limited range of Stakeholder products and in order to do this we |
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will ask some questions about your income, savings and other circumstances but we will not: |
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- Conduct a full assessment of your needs.
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- Offer advice on whether a non-Stakeholder product may be more suitable.
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Insurance
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We will advise and make a recommendation for you after we have assessed your needs |
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for Term Assurance, Critical Illness Insurance, Income Protection, Private Medical Insurance. |
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You will not receive advice or a recommendation from us. We may ask some |
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questions to narrow down the selection of products that we will provide details |
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on. You will then need to make your own choice about how to proceed. |
4. What will you have to pay us for our services?
Investment
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Before we provide you with advice, we will give you our key facts guide to the |
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cost of our services. |
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We will tell you how we get paid and the amount before we carry out any business for you. |
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Insurance
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No fee for Term Assurance, Critical Illness Insurance, Income Protection Insurance, |
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Private Medical Insurance. |
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.
5. Who regulates us?
Fehnert Financial Services is authorised and regulated by the Financial Services Authority. Our FSA Register number is 449819 Our permitted business is advising on and arranging investment products, non-investment insurance contracts and mortgages. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
6. What to do if you have a complaint
If you wish to register a complaint, please contact us: … in writing Write to Compliance Officer, Fehnert Financial Services Ltd, St Mary’s House, 1-5 St Mary’s Road, Market Harborough, Leicestershire, LE16 7DS.… by phone Telephone 01858 434422 If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Investment Most types of investment business are covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.
InsuranceInsurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
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