Here at Fehnert we offer a wide range of financial services. Our advice is completely independent and not tied to any single product provider or group of providers such as banks or building societies. We are therefore able to offer you unbiased advice from an extensive market. We understand the needs of personal and commercial clients, offering a service that is tailored to you, your financial goals and requirements.
Established in 1984 we are able to offer independent advice on a comprehensive list of financial products including savings, investments and pensions. We are situated in Market Harborough, Leicestershire and advise clients throughout the whole of the UK and abroad, always offering a personal approach.
TREATING CUSTOMERS FAIRLY (TCF)
Treating customers fairly is central to the delivery of the Financial Services Authority’s retail regulatory agenda, which aims to ensure an efficient and effective market and thereby help consumers achieve a fair deal.
At Fehnert PLC we must meet the requirements of FSA Principle 6, that is, to pay due regard to the interests of our customers and treat them fairly. We need to demonstrate to the FSA that we are consistently delivering fair results to consumers and that the senior management at Fehnert PLC take responsibility for delivery of the consumer outcomes required by the FSA. We achieve this by dealing with customers fairly using products that meet their needs with clear information and advice suitable for their circumstances at the same time as ensuring that the product and service performs as expected without any unreasonable post sales barriers.
TCF is at the heart of our business. It is a fundamental part of the culture of our firm and is driven by Senior Management. It permeates through every tier of our business and is featured as an agenda item at Board, Management and Compliance meetings.
To find out more about our comprehensive range of services, please refer to the relevant pages on this website or contact us today.